Shipping Policy
SHIPPING POLICY
At zarandi-amsterdam.nl is one of our main goals to focus on high quality & safe shipping options—so our customers can sit back and relax until they enjoy our products at home with their loved ones.
To ensure that we can offer our products at reasonable prices, we have chosen to ship the products directly from the supplier to you. This allows us to save considerably on storage, transport, and packaging costs, enabling us to offer you the products at a reasonable price.
Because we ship directly from the supplier, our average delivery time is 10 to 14 business days to the Netherlands, Belgium, Italy, Ireland & Spain.
HOW LONG DOES DELIVERY TAKE?
Delivery time consists of two important components:
1) Processing time (2–3 business days):
Order confirmation
Adjustments
Quality control
Packaging
2) Delivery time (depending on the destination, 8–11 business days):
Latest order time: 21:00 (GMT+01:00) Central European Standard Time (Amsterdam), Mon–Fri
Total estimated delivery time:
NeNetherlands 10–14 business days* (standard shipping)
Belgium 10–14 business days* (standard shipping)
Italy 10–14 business days* (standard shipping)
Ireland 10–14 business days* (standard shipping)
Spain 10–14 business days* (standard shipping)
The delivery time is calculated from collection at our international transport center to the desired destination and may therefore vary depending on the delivery destination.
* All delivery times above exclude customs and associated delays. Delays may occur during periods of increased demand, such as Christmas, Black Friday, or similar special offers.
HOW MUCH DOES SHIPPING COST?
We offer our customers free shipping on orders of €50 or more. For orders under €50, we charge a shipping fee of €5.95.
WHERE IS MY PACKAGE?
After the package has been packed, it is handed over to our transport company and you will receive a tracking email.
For logistical reasons and to optimize delivery times, the order may be shipped in several partial deliveries.
When your order is delivered, you can enjoy your purchase! Of course, something can always go wrong. Would you like to exchange or return it? Then check the following page:
Defective product?
How unfortunate! Unfortunately, your product may become damaged during transport. In that case, we will always provide a replacement package free of charge the first time and cannot issue a refund. If it arrives defective a second time, we will refund your full purchase amount.
Lost package?
If a package is lost or not delivered for logistical reasons, we will always send a new package before proceeding with our
Refund and return policy.
Customers can cancel their order within 30 days of receipt and then have an additional 30 days to return the product for a full refund, including shipping costs but excluding return shipping costs.
Upon receiving a damaged product, customers must contact Zarandi within 30 days, including photos of the damage, for a quick resolution.
To process the refund, customers must contact Zarandi after returning the package and provide the Track & Trace details.
Import duties
In some cases, customs will inspect packages delivered to you. Unfortunately, this legislation was changed on 1 July 2021, and we have no influence over it. In some cases, customs may charge a small amount in import fees. However, this does not happen in 99% of cases. Were customs fees charged after all? Then please contact us.
Delivery when no one is home or to the post office
If a package is delivered to the door or left at a post office, Zarandi has incurred the costs of delivering the package. If the package is not accepted or collected from the post office, it will automatically be returned to the supplier, and they are entitled to withhold €8.95 from the refund amount you receive. to withhold.
For any other questions, you can always contact us.
WHY ISN'T MY PACKAGE TRACKING WORKING?
In some cases, the shipping company needs 1–2 business days to update the package location. We ask for your understanding and patience in these cases.
If you have any other questions (about shipping, ordering, etc.), feel free to send us a message under the menu heading "Contact" and we will respond as soon as possible! Or email: info@zarandi-amsterdam.nl Phone number: +31 6 87507455
CONTACT DETAILS:
Trading name: Ecom Pioneers Limited
Email address: info@zarandi-amsterdam.nl
Phone number: +31 6 87507455
Physical address: Suite C , Level 7, World Trust Tower, 50 Stanley St, Central, Hong Kong
Still have questions? Check our Frequently Asked Questions
Or contact us via our Contact page