Shipping Policy
SHIPPING POLICY
At zarandi-amsterdam.nl one of our main goals is to focus on high quality & safe shipping options - so our customers can relax worry-free until they enjoy our products at home with their loved ones.
To ensure we can offer our products at reasonable prices, we have chosen to ship the products directly from the supplier to you. This way, we save significantly on storage, transport, and packaging costs, allowing us to offer you the products at a reasonable price.
Because we ship directly from the supplier, we have an average delivery time of 10 to 14 working days to the Netherlands, Belgium, Italy, Ireland & Spain.
HOW LONG DOES DELIVERY TAKE?
The delivery time consists of two main components:
1) Processing time (2-3 working days):
Order confirmation
Adjustments
Quality control
Packaging
2) Delivery time (depending on destination 8-11 working days):
Latest order time: 21:00 (GMT+01:00) Central European Standard Time (Amsterdam) Mon – Fri
Total expected delivery time (estimate):
NeNetherlands 10-14 working days* (standard shipping)
Belgium 10-14 working days* (standard shipping)
Italy 10 - 14 working days* (standard shipping)
Ireland 10 - 14 working days* (standard shipping)
Spain 10 - 14 working days* (standard shipping)
The delivery duration is calculated from pickup at our international transport center to the desired destination and may vary accordingly depending on the delivery destination.
* All delivery times above exclude customs and related delays. Delays may occur during periods of increased demand, such as Christmas, Black Friday, or similar special offers.
WHAT DOES SHIPPING COST
From an order value of €50, we offer our customers free shipping. For an order value under €50, we charge a shipping fee of €5.95.
WHERE IS MY PACKAGE?
After the package is packed, it is handed over to our transport company and you will receive a tracking email.
For logistical reasons and to optimize delivery time, the order may be shipped in multiple partial deliveries.
When your order is delivered, you can enjoy your purchase! Of course, something can always go wrong. Want to exchange or return? Then check the following page:
Defective product?
How unfortunate! Unfortunately, it can happen that your product is damaged during transport. For this, we always provide a free replacement package the first time and cannot issue a refund. If it arrives defective a second time, we will refund your full purchase amount.
Lost package?
In the event that a package is lost or not delivered due to a logistics issue, we will always send a new package before proceeding with our
Refund and return policy.
Customers can cancel their order within 30 days of receipt and then have another 30 days to return the product for a full refund, including shipping costs, but excluding return shipping fees.
Upon receipt of a damaged product, customers must contact Zarandi within 30 days, including photos of the damage, for a quick resolution.
For processing the refund, it is necessary that customers contact Zarandi after returning the package and provide Track & Trace information.
Import duties
In some cases, customs will inspect the package delivered to you. Unfortunately, this legislation changed as of July 1, 2021, and we have no influence on it. In some cases, customs may charge a small import fee. However, this happens in 99% of cases not. If customs fees are charged, please contact us.
Delivery when not at home or at the post office
If a package is delivered to the door or left at a post office, Zarandi has incurred the costs to deliver the package. If the package is not accepted or not picked up from the post office, it will automatically be returned to the supplier, who is entitled to deduct €8.95 from the amount you are refunded. receives, to withhold.
For other questions, you can always contact us.
WHY IS MY PACKAGE TRACKING NOT WORKING?
In some cases, the shipping company needs 1-2 business days to update the package location. We ask for your understanding and patience in these cases.
If you have any other questions (about shipping, ordering, etc.), feel free to send a message under the menu heading "Contact" and we will respond as soon as possible! Or email: info@zarandi-amsterdam.nl Phone number: +31 6 87507455
CONTACT DETAILS:
Trade name: Bold Pioneers Limited
Email address: info@zarandi-amsterdam.nl
Phone number: +31 6 87507455
Physical address: Suite C, Level 7, World Trust Tower, 50 Stanley St, Central, Hong Kong
Still have questions? Check out our Frequently Asked Questions
Or contact us via our Contact page