Return Policy

RETURN POLICY

General:

From the first email you send to a customer service about your return shipment, it will be processed. Due to high volume, it is not always possible to respond immediately. Sending multiple emails is not necessary: it will be processed as soon as possible.

If for any reason you are not satisfied with the received order, please contact us (zarandi-amsterdam.nl/pages/contact) Zarandi strives to ensure that our customers are 100% satisfied with the product they have purchased from our suppliers. If you have problems with the shipping or the product, please contact us and our team will assist you immediately.

It may happen that you want to return an order. Perhaps because the product is not to your liking or maybe there is another reason why you would not want the order after all. Whatever the reason, you have the right to cancel your order up to 30 days after receipt without giving a reason.

After cancellation, you have another 30 days to return your product. You will then be credited the full order amount including shipping costs. Only the costs for returning from your home to the webshop are at your own expense. These costs are approximately €13 per package; please check the exact rates on your carrier's website. If you exercise your right of withdrawal, the product must be returned to the entrepreneur with all delivered accessories and – if reasonably possible – in the original condition and packaging. To exercise this right, you can contact us via info@zarandi-amsterdam.nl We will then refund the owed order amount within 14 days after your return has been registered, provided the product has been received back in good condition.

If the product is damaged or the packaging is more damaged than necessary to try the product, we may charge you for this depreciation of the product. So please handle the product with care and make sure it is well packaged when returning.

1. For sealed products. When the seal is broken, these products cannot be returned.
2. that have been created by the entrepreneur according to the consumer's specifications (custom-made):
3. that are clearly personal in nature;
4. that cannot be returned due to their nature.

Damaged products upon arrival

How annoying! Unfortunately, it can happen that your product gets damaged during transport. If you have received a damaged or incorrect product, please contact us within 30 days of receiving the product. After that, the return period unfortunately expires. For the fastest solution, send us an email with a photo showing the damaged part

of the item can be seen. The most optimal photos are on a flat surface where the label and the defect are clearly visible. We will use this information to help you with your order and to prevent errors in the future

For defects, we always provide a new package or a refund the first time. Does it arrive defective a second time? Then we will refund your full purchase amount. For questions about damaged products upon arrival, you can contact

Manufacturing defects or faults after use

How unfortunate! Unfortunately, it can happen that a manufacturing defect has existed for some time. It really has to be a defect. In other words: the part is broken and no longer meets the standard prescribed by the manufacturer. Wear parts are excluded from manufacturing defects or faults. Under

wear parts include but are not limited to:

* Drive belts

• BATTERIES,
• Brake pads and discs, brake linings, brake drums,
• Chains, lamps, sprockets, tires, and hoses
• Moving parts in the broadest sense of the word

For questions about manufacturing defects or defects after use, you can contact our customer service.

Delivery of wrong products

We do our best to process all orders correctly. Unfortunately, sometimes orders slip through and we send you the wrong product. Of course, we will resolve this and send you the correct order free of charge. For questions about delivery of wrong products, you can contact customer service. 

CLICK HERE FOR OUR CONTACT PAGE

Frequently asked questions about our return policy

If it’s still not clear, here are some frequently asked questions about our

return policy summarized:

1. What is the return period?

You can return a product within 30 days after receiving your order.

2. How long does it take to get my money back?

A full refund will be issued to the original

payment method after we have received, inspected, and confirmed that the products have only just been opened. All customers must contact us after returning the package and provide us with Track & Trace details so that we can process the refund.

Note: Most financial institutions take an average of 3-5 business days to process the refund.

3. Do I have to pay for my return shipment?

Yes, all customers are responsible for the costs of their return shipment. We recommend sending returns with Track & Trace, as we cannot be held responsible for lost return shipments.

4. Can I return my product without contacting you?

No, you must contact us before sending a return shipment, as the return address may be different from the address where your order originally came from.

5. How can I contact you?

You can contact us by email at info@zarandi-amsterdam.nl or at Our Contact PageThe Zarandi team works Monday through Friday, from 08:00 to 19:00. We always guarantee a response within 3 business days and are happy to assist you!

6. My order is damaged, what should I do?

For the fastest solution, please include a photo showing the poor quality or damaged part of the item. The best photos are on a flat surface where the label and defect are clearly visible. We will use this information to assist you with your order and to prevent errors in the future. If you have received a damaged or incorrect product, please contact us within 30 days after receiving the product. After that, unfortunately, the return period expires.

Exchange product?

Want to exchange your product? That’s no problem at all. You can contact us for this at info@zarandi-amsterdam.nl
You do bear the costs for returning the product yourself.

I provided the wrong delivery address!

Accidentally provided the wrong delivery address? Then contact us as soon as possible. We will try to change the order for you: info@zarandi-amsterdam.nl

 

Summary of general right of return:

- Return period: Customers can return items within 30 days of receipt.
- Return period: 30 days for returns after cancellation.
- Refund: Full refund including shipping costs; Customers bear the return shipping costs (approx. €13).
- Product condition: Items must be returned in original condition and packaging.

Special conditions:

- Damaged or incorrect products: contact us within 30 days with a photo of the defect.
- Exchange exclusion: Sealed products, custom-made or personalized items.
- Manufacturing defects: excludes wear parts such as batteries, brakes, etc.


Process and contact:

- Contact us before returning: The return address may vary, so prior contact is necessary.
- Contact details: Email: info@zarandi-amsterdam.nl
- Incorrect delivery address: Please contact customer service immediately.

CONTACT DETAILS:

Trade name: Bold Pioneers Limited
BN: 3264186
Email address: info@zarandi-amsterdam.nl
Phone number: +31 6 87507455
Physical address: Suite C, Level 7, World Trust Tower, 50 Stanley St, Central, Hong Kong

Still have questions? Check our Frequently Asked Questions
Or contact us via our Contact page