Return Policy

RETURN POLICY

General:

The first email you send to customer service about your return will be processed. Due to high demand, it is not always possible to respond immediately. There is no need to send multiple emails; it will be handled as quickly as possible.

If, for any reason, you are not satisfied with the order you received, please contact us at (zarandi-amsterdam.nl/pages/contact) Zarandi aims to ensure that our customers are 100% satisfied with the product they purchased from our suppliers. If you have any problems with the shipping or the product, please contact us and our team will help you immediately.

It may happen that you want to return an order. Perhaps because you are not satisfied with the product after all, or maybe there is another reason why you no longer want the order. Whatever the reason, you have the right to cancel your order without giving a reason up to 30 days after receiving it.

After cancellation, you have another 30 days to return your product. You will then be credited the full order amount, including shipping costs. Only the costs of returning the product from your home to the online store are at your own expense. These costs are approximately €13 per parcel; check your carrier’s website for the exact rates. If you exercise your right of withdrawal, the product must be returned to the business with all supplied accessories and—if reasonably possible—in its original condition and packaging. To exercise this right, you can contact us via info@zarandi-amsterdam.nl We will then refund the amount owed for the order within 14 days of registering your return, provided that the product has already been received back in good condition.

If the product or the packaging is damaged more than is necessary to try the product, we may charge you for this reduction in the product’s value. Therefore, handle the product with care and make sure it is properly packaged when returning it.

1. Sealed products. Once the seal has been broken, these products cannot be returned.
2. that have been produced by the business according to the consumer’s specifications (custom-made);
3. that are clearly personal in nature;
4. that, by their nature, cannot be returned.

Products damaged upon arrival

How frustrating! Unfortunately, your product may be damaged during transport. If you have received a damaged or incorrect product, please contact us within 30 days of receiving the product. After that, the return period unfortunately expires. For the fastest solution, send us an email with a photo showing the damaged part

where the item is visible. The optimal photos are on a flat surface where the label and the defect are clearly visible. We will use this information to help you with your order and prevent errors in the future

For defects, we will always send a new package or issue a refund the first time. If it arrives defective a second time, we will refund your full purchase price. For questions about products damaged upon arrival, please contact

Manufacturing defects or defects after use

How unfortunate! Unfortunately, it can happen that a manufacturing defect has been present for some time. It must genuinely be a defect. In other words, the part is broken and no longer meets the standard prescribed by the manufacturer. Wear parts are excluded from manufacturing defects or defects. Among

wear parts include, among others, but are not limited to:

* Drive belts

• BATTERIES,
• Brake pads and discs, brake linings, brake drums,
• Chains, lights, sprockets, tires, and hoses
• Moving parts in the broadest sense of the term

For questions about manufacturing defects or defects after use, please contact our customer service.

Delivery of incorrect products

We do our utmost to process all orders correctly. Unfortunately, orders can occasionally slip through the cracks and we may deliver the wrong product to you. Of course, we will resolve this and send you the correct order free of charge. If you have any questions about the delivery of incorrect products, please contact customer service 

CLICK HERE FOR OUR CONTACT PAGE

Frequently asked questions about our return policy

If anything is still unclear, here are some frequently asked questions about our

return policy:

1. What is the return period?

You can return a product within 30 days of receiving your order.

2. How long does it take to get my money back?

A full refund will be issued to the original

original payment method after we have received and inspected the products and confirmed that the products have only just been opened. All customers must contact us after returning the package and provide us with the Track & Trace details so that we can process the refund.

Please note: Most financial institutions take an average of 3–5 business days to process the refund.

3. Do I have to pay for my return shipment?

Yes, all customers are responsible for the cost of their return shipment. We recommend sending returns with Track & Trace, as we cannot be held responsible for lost returns.

4. Can I return my product without contacting you?

No, you must contact us before sending a return shipment, as the return address may differ from the address your order originally came from.

5. How can I contact you?

You can contact us by email at info@zarandi-amsterdam.nl or at Our Contact page. The Zarandi team works Monday through Friday, from 08:00 to 19:00. We always guarantee a response within 3 business days and are happy to help you further!

6. My order is damaged, what should I do?

For the fastest solution, please attach a photo showing the poor quality or damaged part of the item. The best photos are taken on a flat surface with the label and defect clearly visible. We will use this information to help you with your order and prevent errors in the future. If you have received a damaged or incorrect product, please contact us within 30 days of receipt of the product. Unfortunately, the return period expires after that

Exchange product?

Would you like to exchange your product? That's no problem at all. You can contact us for this at info@zarandi-amsterdam.nl
However, you are responsible for the return shipping costs of the product.

I provided an incorrect delivery address!

Accidentally provided an incorrect delivery address? Contact us as soon as possible. We will then try to change the order for you before it is shipped: info@zarandi-amsterdam.nl

 

Summary of general right of return:

- Return period: Customers can return items within 30 days of receipt.
- Return period: 30 days to return after cancellation.
- Refund: Full refund including shipping costs; Customers bear the return shipping costs (approx. €13 ).
- Product condition: Items must be returned in their original condition and packaging.

Special conditions:

- Damaged or incorrect products: Contact us within 30 days with a photo of the defect.
- Exclusions from exchanges: Sealed products, customized or personalized items.
- Manufacturing defects: Excludes parts subject to wear and tear, such as batteries, brakes, etc.


Process and contact:

- Contact us before returning: The return address may vary, so prior contact is required.
- Contact details: Email: info@zarandi-amsterdam.nl
- Incorrect delivery address: Contact customer service immediately.

CONTACT DETAILS:

Trade name: Ecom Base Limited
BN: 77679000
Email address: info@zarandi-amsterdam.nl
Phone number: +31 6 87507455
Physical address: Suite C , Level 7, World Trust Tower, 50 Stanley St, Central, Hong Kong

Still have questions? Check out our Frequently Asked Questions
Or contact us via our Contact page