Frequently Asked Questions
FREQUENTLY
ASKED QUESTIONS
Is your question not listed? No worries! Feel free to contact us at: info@zarandi-amsterdam.nl
We are happy to assist you!
We are happy to assist you!
QUESTIONS ABOUT SHIPPING
What are your shipping costs and delivery times?
We offer free standard shipping. The delivery time to the Netherlands, Belgium, Germany, Italy, Ireland, and Spain is usually 10-14 business days. The total expected delivery time includes a processing time of 2-3 business days and a delivery time of 8-11 business days, depending on the destination. All delivery times exclude customs fees and related delays. You can find this information at checkout or in our shipping policy.shipping policy
Does the store offer international shipping?
Yes, currently we only offer international shipping to the Netherlands, Belgium, Germany, Italy, Ireland & Spain. This allows us to maintain our standards for delivery time and customer service.
How can I track the status of my order?
As soon as your order has been shipped, you will receive an email with a tracking number. Use this number to track the status of your order on our track my order page.track my order page
What should I do if my order does not arrive on time?
If your order does not arrive as expected, it may take 1-2 additional business days for updates. If the issues persist, please contact us at info@zarandi-amsterdam.nl, and we will do our best to determine the status of your order and assist you further.
QUESTIONS ABOUT RETURNS
What is the return policy of the online store?
You have the right to report your order for return within 14 days and a total of 30 days to return products. We will refund the full amount, excluding return shipping costs, once the product is received in good condition. Please consult our return policy for more information.
Are there any costs associated with returning products?
Yes, you are responsible for the cost of the return shipment. We recommend sending the return with Track & Trace because we cannot take responsibility for lost returns. For more information, please consult our return policy.
How long does it take for my return shipment to be processed?
As soon as we have received your return shipment, we will try to process it within 5 working days. You will receive a confirmation once the processing is complete.
QUESTIONS ABOUT PAYMENT
Which payment methods does the online store accept?
We accept payments via Ideal, Bancontact, Visa, Mastercard, American Express, Paypal, Apple Pay, Google Pay. The available options will be shown during the checkout process. See our payment policy for more information. payment policy
Can I receive an invoice for my order?
Yes, you will receive an invoice by email when your order is completed. A copy of the invoice can also be found in your account.
Are there any fees associated with certain payment methods?
In most cases, we do not charge extra fees for payments. Any possible fees will be clearly stated at checkout.
How can I fix a payment error?
If you have made a payment error, please contact our customer service immediately for assistance.